Privacy Policy
Husam’s Towing LLC
Last updated: October 21, 2026
This policy explains how Husam’s Towing LLC uses information provided through this website and service inquiries. We are a mobile towing and roadside-assistance business based in DeSoto, Texas. For privacy questions, email info@husamstowing.com or call (682) 407-9092.
Information you provide
Our Request a Tow and Get a Quote forms ask for your name, email address, phone number, pickup location, vehicle year/make/model, vehicle condition, and requested service. You may also provide a destination, preferred pickup time, additional details, and optional photos. Information you give us by phone, text, or email may also become part of your service inquiry.
How we use request information
We use these details to respond to you, assess location and equipment compatibility, discuss availability and pricing, arrange confirmed services, and keep appropriate business records. Submitting a form starts an inquiry; it does not confirm dispatch or a reservation. The custom form sends request details to our business email and requests an acknowledgment email to the address you provide.
Optional photos
Photos can help explain vehicle condition and access. Upload only images you are authorized to share. Avoid payment information, identity documents, unrelated people, and unnecessary personal details. Images may contain embedded location or other metadata; remove that information before uploading if you do not want to share it.
The form permits up to three JPEG, PNG, or WebP images, up to 5 MB each. The custom form uses temporary website uploads to attach the images to the request email and is configured to remove those temporary files after the email-sending attempt. Copies may remain in email systems, technical logs, or backups according to their operation and retention settings.
Hosting, email, and service providers
Our website uses WordPress and Hostinger hosting. Hosting, security, and email-delivery providers process information needed to operate these services, which may include request content, attachments, IP addresses, device/browser details, timestamps, and technical logs. We may share relevant request details with people assisting with a confirmed service, and retain or disclose information when needed for applicable legal obligations, disputes, or security.
Cookies and third-party services
WordPress uses cookies for administrator sign-in and site-management functions. Hosting and security services may also process technical information to operate and protect the website. Browser settings let you manage cookies, although blocking some cookies can affect site functions.
Links that open your phone, text, or email app are handled by your device and the provider you choose. If you follow links to other websites, their privacy practices apply.
If you choose WhatsApp, the link opens a third-party messaging service. Your messages and account information are handled by WhatsApp under its own terms and privacy practices. Do not send payment card details, passwords, or identity documents through a website inquiry or chat.
Optional website and advertising measurement
Optional Google Analytics and Google Ads measurement loads only after you allow the relevant category in Privacy choices. You can allow website analytics, advertising measurement, both, or neither, and revisit your choices from the footer. Declining optional measurement does not prevent calls or service requests. These choices are not used for personalized advertising.
Measurement is limited to page use, contact-button clicks, and successful form submissions. Contact clicks do not establish that a call was completed or a service was booked. We do not send your form name, email, phone number, pickup or drop-off address, vehicle details, notes, photos, or preferred time as analytics event fields. Measurement page addresses exclude query parameters and fragments.
Your browser stores your privacy choice for up to 180 days. After a successfully processed form email, a temporary random receipt helps avoid counting the same request again; it contains no form details, expires within 10 minutes, and is cleared when used. Cookies and data already collected by third-party providers may remain subject to their retention practices after you change your choices. Changing a choice does not erase previously collected data.
Retention
Request emails, attachments, and service records are retained as needed to respond to inquiries, carry out services, and meet applicable business, legal, and security needs. Removal of temporary website uploads does not remove copies from email systems or backups. We review requests to delete information individually, including any records that must be retained.
Your requests and choices
You may contact info@husamstowing.com to ask about information associated with your inquiry, request a correction or deletion, or discuss communication preferences. Include enough information for us to identify the request, but do not email payment card details, passwords, or identity documents. We may need to verify the request before acting. Available rights and exceptions depend on applicable law and the information involved.
Changes to this policy
We may update this policy when our website or information practices change. The date above identifies the latest revision.